Privacy & Cookies Policy

Last updated: January 12, 2026

Alpine Renovations ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

1.1 Information You Provide

When you contact us or request a consultation, we collect:

• Name and contact details (email, phone number)
• Postal code and project location
• Project details and messages you send us
• Any files or images you upload (plans, photos, etc.)

1.2 Automatically Collected Information

When you visit our website, we may collect:

• Browser type, device information, and IP address
• Pages visited and time spent on our site
• Referring website and search terms used

2. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide consultations
• Prepare quotes and manage renovation projects
• Send project updates and communicate about your renovation
• Improve our website and services
• Comply with legal obligations

We will never sell your personal information to third parties.

3. Cookies and Tracking

We use cookies to enhance your experience on our website. You can manage your cookie preferences at any time using our cookie settings.

3.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable security features, form submissions (including reCAPTCHA), and remember your cookie preferences. These cannot be disabled.

3.2 Analytics Cookies

With your consent, we use Google Analytics to understand how visitors use our site. This helps us improve our content and user experience. We anonymize IP addresses to protect your privacy.

3.3 Marketing Cookies

With your consent, these cookies may be used for personalized content and tracking across websites. You can disable these at any time.

Manage cookie preferences

4. Third-Party Services

We use the following third-party services:

• Google reCAPTCHA: To protect our forms from spam and abuse
• Google Analytics: To analyze website traffic (only with your consent)
• Tidio Chat: For customer support chat functionality

These services have their own privacy policies, and we encourage you to review them.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All form submissions are transmitted securely, and we regularly review our security practices.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related information is typically retained for the duration of the warranty period (2 years) plus any legally required periods.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing of your data
• Withdraw consent: Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the information below.

8. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States, where our service providers are located. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the French data protection authority (CNIL) if you believe your data protection rights have been violated.